At Going Nuts Enterprise, your privacy is our priority, and we are committed to protecting it. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website—whether you’re browsing, making a purchase, reading our blogs, leaving reviews, or reaching out to us through our contact form, email, or WhatsApp.

We understand the importance of your trust when you use our website and applications. This Privacy Policy is designed to provide clarity on the types of data we collect and why we need it. We encourage you to review it carefully to understand how your information is managed. Rest assured, we’ve made every effort to keep things straightforward and easy to understand.

1. Who We Are

Going Nuts Enterprise (“we,” “our,” or “us”) is a Malaysia-based business offering healthy products such as artisan bread, natural peanut butter and nuts. Our website allows users to browse products, make purchases, leave reviews, read blogs, and contact us with inquiries.

2. What Personal Data We Collect and Why

a) Personal Information for Purchases and Account Registration:

When you create an account or make a purchase, we collect personal information such as:

  • Name
  • Email address
  • Phone number (including WhatsApp)
  • Shipping and billing address
  • Payment details

This information allows us to process your orders, update you on order status, and ensure product delivery. We may contact you via email, WhatsApp, or phone calls for confirmation and delivery updates.

b) Cookies:

We use cookies to enhance your browsing experience, track orders, and remember your preferences. By using our website, you consent to the use of cookies.

c) Newsletter Subscription:

If you opt to subscribe to our newsletter, we collect your email address to send updates on new products, special offers, and relevant news. You can unsubscribe at any time.

d) Contact Forms & Reviews:

When you fill out our contact form, send an email, or leave a review, we collect the information you provide (e.g., your name, email, review content) to respond to inquiries and improve our services.

e) Uploading Images:

If you upload images to the website, such as in reviews or as proof of payment, please avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from such images.

f) Comments:

When visitors leave comments on the site, we collect the data provided in the comment form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (called a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture will be visible to the public in the context of your comment.

g) External Links & Embedded Content:

Our site may include links to external websites or embedded content (e.g., videos, images, articles). These third-party websites have their own privacy policies, and we are not responsible for their practices.

h) Spam Detection:

User registration, comments, and form submissions may be checked through an automated spam detection service to maintain the security and integrity of our website.

3. How We Use Your Information

  • Order Processing: Your personal information is used to fulfill orders and provide updates on delivery status.
  • Communications: We may contact you via email, WhatsApp, or phone calls regarding orders, account information, and promotional offers (if subscribed).
  • Marketing: If you’ve subscribed to our newsletter, we will use your email to send marketing communications.
  • User Experience: Cookies and feedback help us enhance your website experience.

4. Where We Send Your Data

  • Automated Spam Detection: User registrations, comments, and form submissions may be processed through an automated spam detection service to protect our website from spam and malicious activities.
  • Payment Processing: When you make a payment through FPX, you will be securely redirected to our payment gateway provider. Your payment details are handled by them in accordance with their security and privacy policies.

5. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take the necessary actions to ensure that the information is removed from our records.

6. Data Protection

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse.

7. External Websites and Embedded Content

Our site may contain links to third-party websites or include embedded content. These sites have their own privacy policies, and we are not responsible for their handling of your data.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Correct inaccuracies in your data.
  • Request deletion of your personal data.
  • Unsubscribe from our newsletter at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and by continuing to use our website, you agree to the updated terms.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.